Shipping
Some products in our catalog are made-to-order and will experience a longer processing date than others. See below for full details on what to expect from processing and shipping times.
Made-to-Order: Ships within 5-8 Business Days
Non-MTO: Ships within 4-7 Business Days
Standard Shipping: Ships within 5-8 Business Days
Priority Shipping: 1-2 Business Days
Returns
Customers unsatisfied with their order have 14 days to return unlit, unused, and/or undamaged merchandise for a full refund.
*ALL RETURNS ARE SUBJECT TO REVIEW BY SOAPS & HOPES TO CONFIRM IF THE ITEM IS ELIGIBLE FOR A RETURN. PLEASE SEE THE RETURN GUIDE BELOW TO CONFIRM ELIGIBILITY BEFORE REQUESTING A RETURN LABEL.*
Return Chart
While we understand things can happen and want to ensure every customer has a positive experience, every circumstance is different. Please refer to our chart below to identify if your purchase is eligible for a return, and if so, please contact us to get you started on the process. It is recommended that you contact us if you are not sure of eligibility.
