FAQ

  • Product Info

  • Are your products organic or natural?

    Yes! Our candles are made with soy wax as opposed to paraffin, a wax infused with kerosine. Our decorative candles, although traditionally meant for just admiring, they are lightly scented and are comprised of a soy wax and besswax mix. Beeswax is an ethically oobtained wax. All candles also come with organic friendly cotton wicks as well! All of our pre-made candles come white as to not use inorganic candle colorants.

    For all soaps and washes, we do not offer all natural products yet, our soaps do contain some eprservatives whle our wash is made with organic ingredients. Please see each individual product for a full detail on their ingredients.

    Our lotions and butters are not fully organic or natural.

  • Will your aromatherapy products really cure my depression?

    Our prodcuts are not a replacement for any medical need such as a psychiatrist or medication. For centuries, natural ingredients from the earth have been used to help heal or relieve physical and mental ailments. Aromatherapy has been linked to uplifting moods, increasing potency in sex drive, and alleviating depression but it cannot cure these diagnoses. We want to encourage our customers to be their best, and most comfortable selves while making the healing easier and more personal.

  • My candle is melting but its not even lit/there are wet spots on my candle

    If you notice some oil sitting on top of your candle, this is because soy wax is sensitive to temperature change. Although rare, sometimes the oil will diffuse from the wax and collect at the top. But don't worry, this in no way effects the fragrance throw or burnability of the candle. Simply wipe it off, and light as usual! See our return policy if you're still concerned about the oil pools.

    The wet spots that you see are not really wet spots. The spots are caused by shrinkage and air bubbles that occur as the wax is cooling inside the container. Part of the wax pulls away from the glassware and sticks to the container giving it this particular look. This is common even in expensive candle lines especially using soy or other organic waxes. It in no way affects the burnability of the candle.

  • What is Jesmonite?

    Jesmonite is made from a combination of gypsum (a mineral created from sedimentary rock) and water-based acrylic resin. Jesmonite is considered a low-hazard material. The finished composite emits no toxic fumes. The mixing process requires no harmful solvents thus making it a healthier and more sustainable solution to cement.

  • How do I clean my Jesmonite?

    Jesmonite is pleasantly easy to clean! Just take luke-warm water and a rag, and wipe the surface of the jesmonite. Soap is hardly ever necessary but if you use, use a light amount.

  • Returns & Exchanges

  • What if I don't like my order?

    We want to ensure all of our customers are satisfied. All customers can return reasonably tested or used products up to 14 days of order received. Full refunds will be processed in the original method of payment. Use our "Return Chart" to determine if your item is eligible for return.

    If you still want your item, please see our Return Chart to determine if the item is eligible for an exchange, and we will send you a return slip.

    All custom orders are finale sale.

  • I never received my package/My package came broken

    Once your order has been marked 'Delivered", Soaps & Hopes LLC is no longer liable for the order. However, we are committed to providing our customers with the care and support they need. If you email info@soapsandhopes.com with a concern regarding a packge you did not receive, Soaps & Hopes will review your case.

    If you received an item that is damaged or broken, Soaps & Hopes LLC is not held liable. However, we understand that things happen out of our control and will review your case.

  • I ordered 2 of the same item but they look different

    With handmade items, it is harder to get each item to look the same. Therefore, you may get two of the same product that will differently slight in color, or marble swirls. We are constantly working to perfect our craft but we hope you can enjoy the uniqueness in look and consistent quality.

  • Shipping & Pick-Up

  • Do you ship internationally?

    As of right now, we do not ship internationally. We provide shipping to all 50 states and Puerto Rico.

  • Why does it take up to 7 business days to ship my custom candle?

    All candles are made-to-order. This means that we will need to hand pour and cure the candles before we can ship them out. For this reason, we need some extra time to ensure the candle is at its best standard so our customers can easily light their stresses away!